Layering
This exercise is sometimes called a touchpoints matrix. You’ll take the scenario and storyboard you created earlier and build on it by adding layers.
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This is a great starting point for anyone looking to bring some new mental models and methods to their work and teams. The base kit includes access to the PDF of Shift Kit and Lift Kit for digital and print use.
And you can book a session with us any time for more guidance and support!
